Reference

Terms & Conditions that protect you and us

Q: How do I request a copy of my account data or transaction history?

Email support@ezi88.club with 'Data Export Request' in the subject line. Include your account username and registered phone number. We send the full export within five business days.

When you open an account with ezi 88, you agree to a straightforward set of terms that govern how deposits flow through DANA, OVO, GoPay and QRIS, how…

Deposits in seconds via local payment railsWithdrawal verification for account safetyClear rules on account access and closure

Explore the Lobby Read FAQ

What these terms cover and where they apply

ezi 88 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our Terms & Conditions apply to every account holder in Indonesia and govern your use of the ezi 88 lobby, live tables, slots, sportsbook and all payment transactions. Account access depends on local law and your jurisdiction within Indonesia. We require you to be of legal

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age in your region and to provide accurate identity details when you join. Deposits via DANA, OVO, GoPay and QRIS are processed through verified payment partners; withdrawals are subject to identity verification to comply with local banking and gaming regulations. Any breach of these terms —
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such as multi-accounting, use of automated tools, or fraudulent payment methods — may result in account suspension and forfeiture of funds. We reserve the right to update these terms with 30 days' notice posted on this page.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

GET HELP NOW

Contact us if you have questions about the terms

Our support team is ready to explain any part of the Terms & Conditions and guide you through account setup, deposit and withdrawal processes. Reach out via live chat during lobby hours, email for detailed policy questions, or phone during business hours. We respond to term-related queries within 24 hours.

Team online

Live Chat

Open your account and tap the chat icon in the lobby. Available during platform hours, 08:00–23:00 Indonesia time, seven days a week.

Email Support

Send term queries to [email protected]. We reply within 24 hours with detailed explanations of policy sections and account rules.

Account Settings

Log in, go to Settings → Account Policies to review the full terms, see your agreement date, and request policy clarification.

YOUR DATA & SECURITY

How we protect your information under these terms

ezi 88 handles your account data, payment details and gaming history with strict security protocols.

Data Encryption

Every DANA, OVO, GoPay and QRIS transaction is encrypted end-to-end. Your identity details are isolated from game logs and stored on separate secure servers.

One-Time Verification

We verify your identity once when you open your account using your national ID and phone number. Withdrawals then use this verified profile without repeated checks.

Account Ownership

You control your account. Request a full data export, correct personal details, or permanently close your account at any time via [email protected].

Transaction Retention

We keep deposit and withdrawal records for seven years to resolve disputes. Game session logs are retained for 90 days and then anonymized.

Cookie Policy

We use cookies to remember your lobby preferences and game history. Disable them in your browser without losing account access or funds.

Policy Changes

Material changes to these terms are posted 30 days in advance on this page. Logging in after the deadline means you accept the new terms.

What players ask about our Terms & Conditions

These FAQs address the most frequent questions we hear from Indonesia players about account rules, payment terms, data handling and account closure. If your question isn't answered here, reach out to our support team via live chat or email.

No. Multi-accounting is prohibited under our Terms & Conditions. Opening duplicate accounts will result in both being suspended and any funds forfeited. If you lose access to your original account, contact [email protected] to recover or verify it.

Your account balance remains yours. You can withdraw it to your registered DANA, OVO, GoPay or QRIS account before closure, or request support to process a final withdrawal. Once closed, the account cannot be reopened; a new one must be created.

Most deposits clear within one minute after payment confirmation. If a deposit doesn't appear within five minutes, check your payment provider's transaction history, then email support with your reference number for manual verification.

Minor updates like a new phone number can be changed in Settings. Name and national ID changes require support approval and additional verification. Changes must match your registered bank account for withdrawal compliance.

It means we confirm your name, date of birth and national ID match your bank records when you first join. This one-time check lets us process withdrawals quickly and protects you from fraud.

Email [email protected] with 'Data Export Request' in the subject line. Include your account username and registered phone number. We send the full export within five business days.

Yes. If a withdrawal to DANA, OVO, GoPay or QRIS doesn't arrive within 30 minutes, contact support immediately with your request ID. We investigate within 24 hours and issue a refund or re-send the funds to your original payment account.

Terms & Conditions that protect you and us

Contact us if you have questions about the terms

Live Chat

Email Support

Account Settings

How we protect your information under these terms

Data Encryption

One-Time Verification

Account Ownership

Transaction Retention

Cookie Policy

Policy Changes

What players ask about our Terms & Conditions

01 Can I open more than one account with ezi 88?

02 What happens to my funds if I close my account?

03 How long do deposits via DANA, OVO, GoPay and QRIS take to appear?

04 Can I update my identity details after I open my account?

05 What does 'account verification' mean in your terms?

06 How do I request a copy of my account data or transaction history?

07 Can I dispute a withdrawal that failed or took too long?

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