Your Legal and Account Questions
Account eligibility depends on local law where you are located. We verify your location at sign-up using your IP address and phone number. If you're unsure, contact live chat before registering. Our team will tell you if your region is supported.
After your first deposit clears (usually within one minute via DANA, OVO, GoPay or QRIS), go to Account Settings and select Identity Verification. Upload a clear photo of your ID, and we'll confirm it within 24 hours. You can then withdraw.
Your account data is retained for three years after closure as required by local record-keeping rules. You can request deletion of non-essential data after that period by emailing our compliance team. Transaction history is kept for audit purposes.
Yes. Email our support team with 'Data Request' in the subject line. Provide your account number and the information you need. We'll send a copy of your registered name, address, phone, email and transaction summary within 30 days.
Your DANA, OVO, GoPay and QRIS credentials are never stored on our servers. Payments are encrypted and processed directly by your bank or payment partner. We store only your transaction ID and the amount transferred to your account wallet.
Contact live chat immediately or email support with your account number and details of the suspicious activity. We freeze the account, investigate within 24 hours, and reverse any unauthorized transactions if confirmed.
Yes, in your Account Settings under Personal Details. Simple changes like email take effect immediately. If you change your phone number, we'll send a verification SMS to confirm the new number before the change is finalized.
